How to return or exchange an item?
Not completely satisfied? No problem, you can return your item(s) within 14 days.
Use a sturdy box, that is marked as returning goods and also mark possible customs documents.
- Hand the package to your local parcelshop or follow the instructions of your nominated courier service.
Generally, we refund your purchase within 5 business days.
Please note it can take up to 30 days before you recieve a refund on your bank account, PayPal or creditcard.
Send your package to:
INUTEQ International B.V.
Please note the following exemptions on our return policy:
- You have the right to return purchased items within 14 days after delivery or recieve a full refund.
- We cannot proccess shipments that are not returned according to our policy.
- Refunds are made within 5 business days, provided that they have not been used.
- Changed, damaged or dirty products can't be taken back.
- It is allowed to activate our PCM products once, and try them in our vests.
- Evaporative vests that are activated or filled with water, for sanitary reasons cannot be returned.