Return Policy

 How to return or exchange an item?

 

Not completely satisfied? No problem, you can return your item(s) within 14 days.

We can send a free return label on all items worth €150 or more. Use a sturdy box, that is marked as returning goods and also mark possible customs documents. 

• Print and fill out the return form.

• Add the Inuteq return label or your own label.

• Hand the package to your local parcelshop or follow the instructions when using your own label.

 

Generally, we refund your purchase within 5 business days. 

Please note it can take up to 30 days before you recieve a refund on your bank account, PayPal or creditcard.

The costs for return shipments below €150 cannot be refunded.
 Send your package to:

 

 

INUTEQ International B.V.
Attn: Returns
Osnabrückstraat 30
7418BN, Deventer
The Netherlands

 

 

Return Policy

 

Please note the following exemptions on our return policy:

 

• You have the right to return purchased items within 14 days after delivery or recieve a full refund.

• We cannot proccess shipments that are not returned according to our policy. 

• Refunds are made within 5 business days, provided that they have not been used.

• Changed, damaged or dirty products can't be taken back.

• It is allowed to activate our PCM products once, and try them in our vests.

• Evaporative vests that are activated or filled with water, for sanitary reasons cannot be returned.

 

We will refund the entire amount, for orders above €99 we will also refund the shipping cost.