INUTEQ keeps growing – and so does our logistics!

An important step towards faster deliveries and even better service.

In recent years, INUTEQ has experienced tremendous international growth. This past summer in particular, we saw a sharp increase in the number of orders worldwide. This growth also brought challenges, which unfortunately meant we were not always able to deliver within the timeframes you are used to from us.

To continue serving our customers and distributors optimally in the future, we have taken an important step: from 2 November 2026, we will be working with a large, professional logistics distribution centre.

Our new logistics partner has the capacity, expertise and systems to process our international order flows efficiently. This enables us to further improve our delivery reliability, shorten delivery times and continue to support our growth.

What changes for you?
With this new way of working, a few practical matters regarding ordering and shipping will change:

• Order collection: It is no longer possible to collect orders yourself. All orders will be shipped directly from the distribution centre.
• Own carrier account: Shipping via your own carrier account number is no longer possible. All shipments will be handled by our logistics partner.
• Automatic partial deliveries (autosplit): If you choose automatic partial deliveries, shipping costs will be charged for each separate shipment. To avoid this, we recommend having your order shipped in full once all products are available.
• Order changes: Once an order has been placed, no changes can be made and no products can be added. Please check your order carefully before placing it.

What stays the same?
Tracking information remains as you are used to, so you can continue to follow your shipments in the same way.

Returns
Would you like to return products? Please contact our support team in advance at  support@inuteq.com.
After consultation, returns can be sent to our address in Deventer. Please do not send returns directly to the new distribution centre.

Important: temporary shipping stop from 23 to 30 October
To ensure a smooth transition to our new logistics partner, no orders will be shipped from Friday 23 October up to and including Friday 30 October 2026. From Monday 2 November 2026, we expect to resume shipping orders from the new distribution centre.
We advise you to take this into account when planning your orders and stock management.

Ready for further international growth
With this expansion, we are taking an important step in the further professionalisation of INUTEQ. We continue to invest in our organisation, products and services, so that we can support our customers worldwide even better.

We thank you for your trust and understanding during this transition and look forward to continuing our successful cooperation.

Do you have any questions? Please feel free to contact your account manager or our support team at  support@inuteq.com.

Team INUTEQ